BPaaS has provided businesses the opportunity to leverage best-in-class technology with enhanced service delivery solutions. BPaaS is taking over the outsourcing market by diversifying its service offerings and is swiftly adapting to the changing innovations in technology. Over the years, the thin line between BPO and BPaaS has slowly started diminishing as process outsourcing partners are stepping up their game to provide enhanced cloud-based solutions.

Until a few years ago, the BPO industry was synonymous with call centers and outsourcing unit for administrative work. Globalization and the outburst of technology had its fair share in converting business operations to partially or fully automated processes; saving valuable time and reducing investment costs.


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